After you register, contact us with your account number and we will activate the API on your account. After activation you can donwload the documentation from the website after you login and start testing.
Please follow the steps below before you contact us:
Check the Sending Queue, your message could be stock for some reason, delete it and your account will be credited back.
Check the Archive, if your message is NOT in the Archive that means you did not send it.
Check the numbers, open the message from the Archive and make sure the numbers are in the list and correct.
Finally, check the delivery reports (DLR) usually appears after 24 hours of sending the message. Delivery reports available at the bottom of the message when you view it from the Archive. Note that some numbers can be blacklisted/filtered by the owner request.
Rearly, a delay happens due to marketing campaigns or busy seasons.
Still need help? contact us with the following information: Name, Account, MessageID, Time&Date of message, Message Text.
Blacklists are filters put by the telecom company to protect their cusotmers from spam and advertising. The owner of the number asks his telecom company to be on this list, then he will not receive any more messages unless from whitelisted SenderIDs. Only the owner of the number can ask to be removed from the list by calling his telecom company.
If you send critical and activation messages and need them to be delivered to everyone even Blacklisted numbers, then you must apply for whitelisting your SenderID. Prepare a request with your company letterhead and send it to us, we will take care of the rest. (Example Letter)
For whatever reason you need to change your mobile number on the account (disconnected,changed,transfered,sold), contact us then send your Civil ID and old and new numbers. We will take care of the rest.